Refund Policy

Order Cancellations

Can I Cancel My Order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us via our website’s contact form, selecting “Cancel Order” as your subject, and a representative will assist you promptly.

Cancellation Process
If your order is already in fulfillment, cancellation may not be possible. In such cases, please email us at ijrenterprise@outlook.com, and we will do our best to intercept your order and provide a solution.

Exchanges and Returns

Initiating an Exchange or Return
To request an exchange or return, please fill out our contact form on the website and select “Exchanges/Returns” as your subject. Include the reason for your request, and our team will guide you through the process. Approved returns will be refunded to your original payment method within 5–7 business days.

Return Address:
ijrcoldplungenterprise
5136 W Clifton Street
Tampa, Florida 33634, USA

For assistance, contact us at ijrenterprise@outlook.com or call 866-350-4252.

Important Notes:

  • Final Sale Items: Returns are not accepted on discounted items, collection closeouts, or discontinued products, which are considered final sale.

  • Condition of Returned Items: All returned items must be unused, in their original packaging, and shipped to the address provided by our support team.

  • Approved returns will be refunded to the original payment method within 5–7 business days.

Discount Code Issues

Discount Code Not Working
If your discount code is not working, please reach out using our website’s contact form, selecting “Discount Code Issue” as your subject. Include the discount code and any relevant details about your purchase to help us assist you.

Discount Code Policy:

  • Only one discount code may be used per checkout.

  • Discounts cannot be combined.

Return Policy

Returning Items
Items eligible for return must be sent within 30 days of the received date. Both opened and unopened items may be returned for a refund. Items should be sent to the address provided by our support team.

Restrictions on Returns:
The following items are non-returnable and considered final sale:

  • Discounted items

  • Collection closeouts

  • Discontinued items

For additional assistance, please contact us at ijrenterprise@outlook.com. We are committed to providing the best possible support and solutions for your needs.